Refund policy

We ask that you please exchange or return your dea organic clothing item/s in an original, unworn and re-sellable condition within 10 days of delivery. Note that botanical batch dyed colours are used and will naturally fade with time and may differ in colour. You may also notice natural vibrational tones across the fabric due to the nature of botanical dyes, which we think are beautiful.

If you’re wanting to exchange your pieces let us know what you’d like to switch to. Alternatively, if you would like 100% store credit or a refund, let us know what you’d prefer and we will process this as soon as your return arrives. Please note that there is No Refund or Exchange on Clearance Items.
 

When will I get my refund?

Please allow 1-2 business days for us to process your refund. Your refund will only be credited back to the original payment method. If you have used store credit or gift cards to pay for the full price, we will only reinstate the original amount of store credit. If you have used a store credit or gift cards to pay for part of the price, we will reinstate the original amount of store credit and process the remaining amount as a refund.



Please note that we will not refund any delivery fees or duties and taxes that you have paid at the time of purchase to have your order shipped to you. Our Customer Service team will be in touch to let you know as soon as your refund has been processed.


We will not accept any refunds or exchanges for garments that we believe have not been cared for correctly. Please take time to read the care tab for each product.
 

Faulty garment? 

As all of our items are lovingly cut, sewn and dyed on a small scale, it is possible we’ve made a mistake! If there has been something that we have missed in our quality control, please contact us at hello@dealoves.co.nz with your order number, images of the damage, defect or fault so that we can resolve this for you as soon as possible. We have a 6-week faulty claims period (please note: this excludes general wear and tear or garments that have not been cared for correctly).
 
Sending your return
dea Ethical Clothing
Attn: Returns
704 Matai St Raureka,
Hastings 4120
Hawkes Bay